Session fees are expected to be paid within 48 hours after receiving emailed invoice (we use electronic billing). Please communicate any billing concerns as soon as they arise. Sessions may be discontinued after 15 days of non-payment (from the day of service).

We hold a firm 24 hour cancellation policy and encourage our clients to let us know as soon as they are aware of potential cancellations. Clients that communicate cancellation or potential of cancellation 24 hours prior to session time avoid paying the full cost of the session. 

The music therapy process looks very different from client to client. The specific music experiences included in each session will be determined based on the client’s needs and interests in general, as well as the circumstances on a given day. In any case, music therapy sessions will always involve music, the therapist, and the client's individualized care process. As music therapy progresses, the therapist collaborates with the client, or their family, to evaluate the process and change the experiences provided according to the client’s changing needs or concerns. Please reach out about any questions or concerns you have about being a client or the music therapy process.

The client’s music therapy experience will be designed with their health and wellness as the mutual aim. For that reason alone, the client will never be intentionally harmed or distressed; however, the process of therapy may include moments of increased personal awareness, insights, or general growth that bring forth difficult emotions such as sadness, anger or frustration. 

Music therapy does not put participants at physical risk other than those encountered in daily life, nor does it involve specific side effects such as those commonly found in medications.

Research has provided evidence to support the idea that music therapy can improve the lives of individuals in both large and small ways. Because each individual is unique, however, specific outcomes cannot be promised. Music therapy clients and their caregivers do report common outcomes such as improved mood, relaxation, strengthened sense of identity, improved social and communication skills, sense of accomplishment, and sense of “being heard.” You may reach out to Dan for more information on the existing evidence-base for music therapy.

A client in music therapy has a number of rights, as does the responsible party caring for the client. These rights will be honored during your session time. These include the right to safety, dignity, treatment, self-determination, respect, participation in treatment decisions, and viewing the client’s therapy record. Client’s have the right to end music therapy at any time. 

Information about the client comes from a variety of sources, including what happens in music therapy sessions and what information and records you choose to share with us. As an MT-BC-owned business, Pen Bay Music Therapy abides by The Health Insurance Portability and Accountability Act of 1996 (HIPAA), a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge. This information will not be shared with anyone else unless one of the following circumstances apply:

● You, the client, or someone else is in danger, or someone is involved in abuse/neglect/exploitation of a minor or elder.

● The therapist is required by court, administrative order, or subpoena to reveal information.

● You sign a disclosure agreement granting permission to release information to a specific party.